Terms of Service

Last updated: August 9, 2026

These terms are the agreement between MyCasesHub, Inc., a Delaware corporation, and the firm that holds an account for MyCasesHub for Firms at firm.mycaseshub.com. In these terms, "we" and "us" mean MyCasesHub, Inc. "You" means the firm and everyone who signs in under the firm's account.

By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service. Our Privacy Policy is part of this agreement, and it explains what we do with data.

1. What the service is

MyCasesHub for Firms is case tracking software for immigration law firms. It checks case status with U.S. government systems on a schedule, keeps a history of what changed, stores client and case records your firm enters, holds documents your firm uploads, and alerts your firm when something moves.

Government data is not guaranteed

Case information comes from government systems. Those systems go down, return stale answers, and sometimes return wrong ones. We pass along what they give us, and we cannot make it more accurate than the source.

Do not rely on this service alone for a filing deadline or any decision that affects a client's case. Confirm anything that matters with the official government source. You are responsible for the legal work. We are responsible for the software.

2. Accounts

• You must be 18 or older and able to enter a contract. Accounts are for law firms and legal organizations, not for individuals tracking their own case.
• Give us accurate information when you sign up, and keep it current.
• You are responsible for what happens under your account. Keep passwords private and do not share sign-ins. Each person who uses the service needs their own seat.
• Tell us at privacy@mycaseshub.com right away if you think someone has gotten into your account.
• The firm owner controls who has access and at what level. Remove people who leave the firm.

3. Your responsibilities for client data

When your firm enters a client's information, you are the one who holds the relationship with that person. That carries obligations we cannot meet for you.

• You must have the legal right to enter and store each record. That normally comes from your engagement with the client.
• You must handle your clients' information under the professional responsibility rules that apply to you, including confidentiality.
• You must tell your clients that you use a third-party service to track their cases, if the rules that govern you require it.
• You decide what goes in. Do not enter information the case does not need.
• You are responsible for answering your own clients' requests to see, correct, or delete their records. We will help you carry them out.

4. What you may not do

• Break the law, or help someone else break it, using this service.
• Track cases you have no right to track, or enter data you obtained without permission.
• Try to get into another firm's data, or into parts of our systems you were not given.
• Scrape the service, copy it, resell access to it, or run it as a service for someone else without our written agreement.
• Send automated traffic beyond normal product use, or otherwise overload our systems or the government systems we query.
• Upload malware, or files you do not have the right to upload.
• Take apart, decompile, or reverse engineer the service, except where the law says you may.

If you break these rules we may suspend the account. Where the problem is fixable and no one is being harmed, we will tell you first and give you a chance to fix it.

5. Your data belongs to you

You keep every right you have in the data your firm puts into the service. We do not claim ownership of it.

You give us permission to store, copy, transmit, and display that data for one purpose: running the service for you. This permission covers our service providers, who are listed in the Privacy Policy. It ends when you delete the data or close the account.

We may produce statistics from case records after stripping every identifier, as described in the Privacy Policy. Those statistics describe groups, never a person or a firm.

We do not sell data. Not yours, not your clients', not in de-identified form. See the Privacy Policy.

6. Plans, trials, and billing

• Prices and seat limits are shown when you choose a plan. You pay monthly or yearly, in advance.
• A trial never turns into a charge on its own. When a trial is ending we email you first. Nothing is billed until someone at your firm enters payment details and confirms.
• Payments run through Paddle, which acts as the merchant of record. Paddle handles the card and the sales tax. Your card statement shows the charge from Paddle, listed under our affiliate's name.
• Adding seats mid-term is charged pro rata. Removing seats takes effect at the next renewal.
• Subscriptions renew automatically at the end of each term. We email before an annual renewal.
• You can cancel any time from Settings, under Billing, which opens the billing portal our payment provider runs. Cancellation stops the next renewal. Your account stays active until the end of the period you have already paid for.
• Refunds. Cancel within 7 days of your first paid charge and we refund it in full. After that, we refund the unused portion if we end the service, if we make a material change you do not accept, or if we made a billing mistake. Otherwise, paid periods are not refunded.
• If a payment fails we will email you and retry for 14 days. After that we may suspend the account. We do not delete your data because of an unpaid bill, and you can still export it.
• We may change prices with 30 days' notice. The new price starts at your next renewal, so you can cancel first if you would rather not pay it.

7. Availability and changes

We aim to keep the service running around the clock, but we do not promise it will never be down. We take it offline for maintenance, and parts of it stop working when a government system does.

We add, change, and remove features over time. If we remove something you depend on, we will email you at least 30 days beforehand. If the change makes the service materially worse for you, tell us within 30 days and we will refund the unused part of your term.

8. Ending the agreement

You can close the account at any time by emailing privacy@mycaseshub.com. What happens to your data afterward is set out in section 12 of the Privacy Policy. In short: we hold it for 30 days so you can export it, then delete it, and you can ask us to delete it immediately instead.

We may end this agreement if you break these terms and do not fix it within 30 days of our notice, if you do not pay, or if we shut the service down. If we shut it down, we will give you at least 60 days' notice, let you export everything, and refund the unused part of your term.

We may suspend an account immediately, without waiting, if leaving it open would break the law or put other people's data at risk. We will tell you why as soon as we can.

9. What we do and do not promise

10. Limits on liability

We want to be plain about why this is here. We charge a software subscription. A missed immigration deadline can cost far more than that, and the professional responsibility for it is yours, not ours. That is the reason for the cap, and the reason section 1 tells you to confirm anything that matters with the official source.

11. Indemnification

You agree to defend us and cover our losses if someone brings a claim against us because of how you used the service. This covers data you had no right to enter, use that broke these terms or the law, and disputes between you and your own clients.

We will tell you promptly about any such claim, let you control the defense, and help you reasonably at your cost. You may not settle in a way that admits fault on our part without asking us.

12. Changes to these terms

We get your active consent before a material change to these terms takes effect. The process is the same one described in section 14 of the Privacy Policy: at least 30 days' notice by email, a plain-language summary of what changed, and a box you have to click to accept the next time you sign in.

Continuing to use the service is not acceptance. If you do not accept, you can export your data, close the account, and get a refund of the unused part of your term.

13. Legal details

• Governing law. Delaware law governs this agreement, without regard to its conflict of law rules.
• Disputes. Talk to us first. Email privacy@mycaseshub.com and we will try to sort it out within 30 days. If that fails, the state and federal courts in Delaware have exclusive jurisdiction, and both sides agree to that. We are not asking you to waive a jury trial and we are not requiring arbitration.
• Whole agreement. These terms and the Privacy Policy are the entire agreement between us about the service, and they replace anything said earlier.
• If one part fails. If a court strikes part of this agreement, the rest stays in force.
• No waiver. If we do not enforce something once, we do not lose the right to enforce it later.
• Transfer. You may not transfer this agreement without our written consent. We may transfer it in a merger or sale, on the terms in section 13 of the Privacy Policy.
• Force majeure. Neither side is responsible for delays caused by events outside its reasonable control.

14. Contact us

Email privacy@mycaseshub.com. We answer within 3 business days.

MyCasesHub, Inc. is a Delaware corporation. Our registered agent is Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, Delaware 19958.